Frequently Asked Questions
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Canvas Goods is a new brand that offers everyday products without single-use plastic packaging. Our effective products are formulated without water (you already have that at home) and minimize the carbon footprint generated when shipping these products from our warehouse to your home. Our products are paired with reusable bottles so you only buy the bottle once and never have to throw it away. We're starting with cleaning products and will be launching new products for your home in the coming months.
Yes, we are proud to say we love our furry friends and did not harm them in the making of our products.
Our company mission is to make it easy for everyone to be environmentally responsible. We are focused on eliminating single-use plastic from your everyday products by offering easy, money-saving, effective refillable solutions. We're starting with cleaning products but soon you'll be able to replace more of your products with convenient refills and reusable containers.
Unfortunately, your purchase of Canvas Goods products is only for your personal use. By purchasing Canvas Goods products, you agree not to resell or distribute such products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.
Our products are developed and manufactured in the Malaysia. Our Refillable Bottles are designed in the Malaysia and responsibly manufactured in China. We are proud to have worked closely with our partners from the inception of our company.
Shipping & Returns
We offer free shipping on all orders over MYR 80.00 and above. For Customers outside Malaysia may face additional shipping & custom charges.
We typically ship 1 - 2 business days after we receive your order. Depending on where you live, you can expect to have your order delivered to you in 2 - 3 business days.
We do ships to a range of countries worldwide. There are unfortunately countries where we cannot ship our products - enter your address at checkout to see whether we ship to your country. Shipping charges are auto-generated by the system according to the location of your country.
International delivery usually takes 6 to 8 business days, from the date of shipment. However, parcels may experience custom delays that are beyond our control.
Yes! While we have experienced some delays in manufacturing, Canvas Goods is currently shipping out orders within a few days. The safety of our team and customers is our top priority, which is why we have been careful and do not rush things.
As health products manufactured in an FDA approved facility, and due to the high risk of cross-contamination, we are unable to accept returns of used products.
We typically ship 1 - 2 business days after we receive your order. If you place your order before 2PM, it will ship out the same day. If you place your order after 2PM, it will ship out the next day. Depending on where you live, you can expect to have your order delivered to you in 2 - 3 business days.
We accept all major credit cards (VISA, Mastercard, American Express), FPX Bank Transfer (Malaysia Only) and E-wallets.
Your credit card or bank account will be charged as soon as you place your order and receive an e-mail confirmation.
Unfortunately we can’t cancel or change your order once it’s been placed. But contact us at email@example.com and we’ll help you figure out what we can do.
"Unfulfilled" just means that we successfully received your order! Once your order is shipped, you'll receive a tracking number and your order status will change to "Fulfilled."
Log into your Account page and you’ll be able to see your full order history for both past and in process orders.
Go to your Account page and click on the order you’re interested in tracking. You’ll find the order number next to each of the items that has shipped. Once we ship your order, we’ll also send you an e-mail with your tracking information so you’ll have it on hand.
Canvas Goods pocket mist cleanser combines innovative design, smart technology, cost efficient & sustainable solution and better formula. Most hand cleanser in gel or foam leave hands either too wet or too sticky. Our aqueous formula, made of a blend of high quality ingredients, leaves a fresh yet hydrating feeling in your hands. We have 5 different fabulous scents, it evaporates quicker than gel and lasts longer. It’s easy to apply on the hands and it dries fast. No more sticky feeling, it’s time to actually enjoy the experience of keeping your hands clean!
Pocket Mist Sanitizer contains more than 500 sprays. That’s 20 times more than gel pocket size hand sanitizers!
Yes! you can purchase our refill pack directly from our website.
Pocket Mist Cleanser is a personal accessory and that’s why it comes in 5 delicately scented fragrances: Bulgarian Petals, Forest Citrus, Florescence, Lavender Field & Unscented. So it fits everyone’s taste.
It’s for external use only and is Flammable. Keep away from fire or flame. If swallowed, get medical help or contact Poison Control Central immediately. Stop use and consult a doctor if irritation or redness develop. Keep out of eyes, if liquid comes in contact with eyes, rinse thoroughly with water immediately. Do not ingest or inhale. Avoid use on broken skin.
You can learn all about our products on their individual product pages or on this page. If you don't find the answer to your question, please reach out at firstname.lastname@example.org
Yes, our products have a 36-month utility since its manufacturing until its expiration, so it is recommended that they be used within this time for best product quality. But we think you’ll love them so much that this won’t be an issue.